Update from the network – We’ve noticed almost all phones are now live, however we are still awaiting an update from Nebula on if this is fully resolved. Oct 22, 2025 – 09:00 BST
Update from Nebula – We are seeing some services returning to normal, including dashboard access and calls. We are incrementally restoring other services such as chat and soft phone applications, and we expect all services to resume normal operation within the next 20 minutes. Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening.
Oct 21, 2025 – 15:07 BST
Oct 21, 2025 – 15:07 BST
Update from the network – Our Team have identified the root cause and are working to restore service ASAP. Next update in 20 minutes.
Oct 21, 2025 – 14:43 BST
Oct 21, 2025 – 14:43 BST
📢 Nebula Platform Status Update – 21st October 2025
We’re aware of a service issue currently affecting some customers using the Nebula platform, and we want to keep you updated every step of the way. Below is the latest timeline of events and our ongoing recovery efforts 👇
🕐 13:54 BST – Ongoing Recovery Efforts
Our teams are continuing their work to restore services. Some features are being intentionally limited as part of the recovery process to help stabilise the platform. We’re sorry for the inconvenience and appreciate your continued patience while we work to get everything back up and running.
Our teams are continuing their work to restore services. Some features are being intentionally limited as part of the recovery process to help stabilise the platform. We’re sorry for the inconvenience and appreciate your continued patience while we work to get everything back up and running.
🕐 13:25 BST – Controlled Traffic Management
We are limiting traffic to different areas of the platform as part of our mitigation strategy. During this process, some services may temporarily go offline, but this is expected and helps speed up the overall recovery.
🔄 Next update expected in 20 minutes.
We are limiting traffic to different areas of the platform as part of our mitigation strategy. During this process, some services may temporarily go offline, but this is expected and helps speed up the overall recovery.
🔄 Next update expected in 20 minutes.
🕐 13:13 BST – Services Still Impacted
Our engineers are still hard at work restoring services. At this stage, we’re continuing to see disruption across dashboards, apps, handsets, and calls.
🔄 Another update will follow within 20 minutes.
Our engineers are still hard at work restoring services. At this stage, we’re continuing to see disruption across dashboards, apps, handsets, and calls.
🔄 Another update will follow within 20 minutes.
🕐 12:55 BST – Ongoing Work
Work to bring all services back online is continuing. We’ll provide another update in the next 20 minutes.
Work to bring all services back online is continuing. We’ll provide another update in the next 20 minutes.
🕐 12:34 BST – Issue Identified
We’ve now identified the root cause of the problem and are actively mitigating it. We’re already seeing early signs of recovery, and further updates will follow shortly.
We’ve now identified the root cause of the problem and are actively mitigating it. We’re already seeing early signs of recovery, and further updates will follow shortly.
🕐 12:13 BST – Dashboard Access Restored (Partially)
Access to most dashboards has now been restored, and we’re focusing on resolving call performance issues with urgency.
Access to most dashboards has now been restored, and we’re focusing on resolving call performance issues with urgency.
🕐 11:50 BST – Wider Impact Identified
Some customers may also experience issues with the softphone applications. We continue to investigate and treat this as a top priority.
Some customers may also experience issues with the softphone applications. We continue to investigate and treat this as a top priority.
🕐 11:30 BST – Initial Investigation
We began investigating an issue affecting call quality and dashboard performance for some customers in one zone. Our engineering team immediately started work on this with urgent priority.
We began investigating an issue affecting call quality and dashboard performance for some customers in one zone. Our engineering team immediately started work on this with urgent priority.
🔎 What this means for you:
This is a Nebula platform issue and is also impacting our internal systems here at Meraki. We’re working closely with their engineering team and will continue to share updates here as soon as we receive them.
This is a Nebula platform issue and is also impacting our internal systems here at Meraki. We’re working closely with their engineering team and will continue to share updates here as soon as we receive them.
Thank you for your patience — we know how important these services are and want to assure you we’re doing everything possible to resolve this quickly. 🙏
02/10 12:10
We’ve recently had reports of some broadband connections without service starting around 11:55, this has been raised as a P1 issue into our network teams. Further update to be provided by 13:10
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